TLDR
- Pendo launches Agent Analytics, the first solution to measure AI agent performance like employees
- Companies can track both their own AI agents and third-party agents to ensure compliance and productivity
- The platform analyzes user behavior before and after AI interactions to measure ROI
- Pendo tracks conversation prompts and highlights non-compliant agent behavior
- The solution addresses enterprise need for transparency and monitoring before widespread AI agent adoption
Pendo unveiled Agent Analytics on June 17, 2025, marking the first analytics solution designed to measure AI agent performance. The platform allows companies to monitor AI agents the same way they track employee performance.
The new solution addresses two key areas for businesses. Companies can measure their digital workers like human employees and track adoption of AI-powered software like traditional applications.
Growing Need for AI Agent Monitoring
AI agents are becoming part of organizational charts and product development across enterprises. Companies need systems to understand how these agents work and improve their performance.
IT teams require confidence that agents follow compliance rules and boost productivity. Research and development teams must ensure agents create business value for customers.
A Forrester report titled “Agentic AI Agents Are A Rare Sighting” states that broad adoption requires transparency, data security, controls, and advanced monitoring. Pendo Agent Analytics addresses these requirements directly.
The platform tracks both homegrown and third-party agent behavior alongside traditional software usage. Companies can answer key questions about agent adoption, user prompts, and platform behavior after AI interactions.
Key Platform Features
Pendo Agent Analytics tracks user behavior across agents and traditional software to show changing workflows. The system provides insight into user actions before and after agent interactions.
The platform analyzes conversations with agents to identify prompt trends. It highlights non-compliant behavior and maps agent usage to task completion for ROI measurement.
Safety, trust, and governance features ensure enterprise-grade monitoring and controls. Companies can innovate while maintaining proper oversight of AI agent activities.
The solution integrates with Pendo’s existing Software Experience Management platform. This allows comprehensive monitoring of customer-facing applications, employee tools, and AI systems in one place.
Todd Olson, Pendo’s CEO and co-founder, announced the new offering at the company’s Pendomonium X event in New York City. Pendo currently serves thousands of global companies providing software experiences for 900 million people monthly.
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