By: josh m

josh m — Mon, 13 Apr 2009 19:51:37 +0000

Save your money, and the headache. I thought the Z.Buds from ZAGG looked like an innovative idea, so I bought a pair. After waiting several weeks for them to arrive (they were on backorder) I received them and immediately got hooked on the ’round the neck design. Kudos on a well-executed idea.
But after a few weeks of normal usage, I began to have problems with the 3.5mm connection. The nylon wrapper around the cord, which had been one of the primary selling points for me, dislodged from the 3.5mm connector and began sliding up and down the rubber cord. Soon after, the rubber nub that holds the cord in place at the 3.5mm connector also became dislodged. I was very disappointed.
I contacted customer service and was even more disappointed. They told me I could pay $20 under their “Lifetime Trade-In Guarantee” program and they’d fix or replace them. Six weeks into ownership, and just a few days past the return window, I was more than a little frustrated that they wanted $20 [after $80 for the headphones!] just to repair a defect resulting from poor workmanship. Needless to say, I declined.
The overall fit and finish feels a bit cheap. The plastics in the mic/button and volume control betray some corner-cutting, and the 3.5mm connector really poses some problems. Save your money.

By: N Stone

N Stone — Wed, 21 Jan 2009 07:44:29 +0000

I purchased a pair for Christmas. They arrived with a short in the cord, right at the plug. I sent the headphones back in as soon as I got an email from them with a return number. (That took 4 days.) I am still waiting on my headset to be returned / replaced. While the headphones may be nice, Zagg’s customer service leaves a lot to be desired. For the price, I expected better.

Comments on: Zagg Z.buds review (external)

By: josh m

By: N Stone