HP Fesses up to laptop graphic defect

by James in PC Gadgets, Tech News

For nearly a year HP users have had to deal with a defect in the NVidia graphic processors installed in eleven of HPs most popular laptop models. Now, finally, HP is fessing up to it and offering warranty solutions to fix the problems.

The defect, which occurs in the NVidia G84/G86 series graphics chipsets, was initially denied by the graphics manufacturer as being so widespread. But after Dell announced measures to deal with the issue, the writing was on the wall and HP was forced to take similar action since the defect hits models ranging from HP’s Pavilion dv2000, dv6000, and dv9000 series laptops, as well as the Compaq Presario V3000 and V6000.

“HP has taken appropriate actions for any HP notebook products that use the known affected Nvidia chips. We initiated a customer program to address this issue in November 2007, and have notified registered customers who have notebook PC models that are included in this HP program.”

The defect causes such notable problems as black screens, power issues, inoperative status lights, and booting problems. HP is offering users a BIOS firmware update to address the defect as well as numerous diagnostic tools to determine if a user’s laptop will suffer from the malady sooner or later.

Hat Tip – Electronista

  • email to friend Email to a friend
  • Leave a comment Leave a comment
  • Share Share

Join and subscribe to our free daily digest

5 Comments on “HP Fesses up to laptop graphic defect”

Matt Says:

July 29th, 2008 at 9:46 am

You’re missing some words there in the first sentence. Something like “ten years” or some other time frame, currently it does not parse correctly.

Angie Says:

April 14th, 2009 at 12:32 pm

For anybody experiencing problems with their HP laptop associated with this defect, visit www hplies com for information and useful tips on dealing with HP.

Sebastian Says:

July 25th, 2009 at 2:59 pm

I bought the HP Pavilion dv2000 series in Malaysia. May i know if there is a replacement for the faulty nvidia graphics in Malaysia? Thanks.

Edwin Says:

July 26th, 2009 at 8:24 am

Sebastian: Guess you’ll have to call up the HP service center to know… :)

Sebastian Says:

July 27th, 2009 at 3:00 am

Ok. Thanks man. =)

Post a Comment


You can use these tags: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>



New Arrivals at Hammacher Schlemmer
  • Signup because it's Saturday

  • Follow on Twitter
  • Follow on facebook
  • Add to Google Reader or Homepage
  • RSS
  • Bloglines
  • MyYahoo
  • MyMSN
  • newsgator
  • or via email
  • Coolest Gadgets UK The UK specific version of Coolest Gadgets for all your UK gadget news
  • Coolest Reviews The latest addition to the coolest network, independant hands on reviews of all the latest gadgets and technology.
  • Game Addicts Reports on all the latest news in the gaming industry along with reviews on the latest addictive games
  • Say No To Crack A cool and funny humor site for all ages
  • Self Made Minds A blog about business and making money on the web
  • SoftSift News and reviews on the latest software releases