HP Fesses up to laptop graphic defect

by James

For nearly a year HP users have had to deal with a defect in the NVidia graphic processors installed in eleven of HPs most popular laptop models. Now, finally, HP is fessing up to it and offering warranty solutions to fix the problems.

The defect, which occurs in the NVidia G84/G86 series graphics chipsets, was initially denied by the graphics manufacturer as being so widespread. But after Dell announced measures to deal with the issue, the writing was on the wall and HP was forced to take similar action since the defect hits models ranging from HP’s Pavilion dv2000, dv6000, and dv9000 series laptops, as well as the Compaq Presario V3000 and V6000.

“HP has taken appropriate actions for any HP notebook products that use the known affected Nvidia chips. We initiated a customer program to address this issue in November 2007, and have notified registered customers who have notebook PC models that are included in this HP program.”

The defect causes such notable problems as black screens, power issues, inoperative status lights, and booting problems. HP is offering users a BIOS firmware update to address the defect as well as numerous diagnostic tools to determine if a user’s laptop will suffer from the malady sooner or later.

Hat Tip – Electronista

5 reviews or comments

Matt Says: July 29, 2008 at 9:46 am

You’re missing some words there in the first sentence. Something like “ten years” or some other time frame, currently it does not parse correctly.

Angie Says: April 14, 2009 at 12:32 pm

For anybody experiencing problems with their HP laptop associated with this defect, visit www hplies com for information and useful tips on dealing with HP.

Sebastian Says: July 25, 2009 at 2:59 pm

I bought the HP Pavilion dv2000 series in Malaysia. May i know if there is a replacement for the faulty nvidia graphics in Malaysia? Thanks.

Edwin Says: July 26, 2009 at 8:24 am

Sebastian: Guess you’ll have to call up the HP service center to know… :)

Sebastian Says: July 27, 2009 at 3:00 am

Ok. Thanks man. =)

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