Comments on: AVerTV Bravo Hybrid PCI-Express TV Tuner

By: Alex M

Alex M — Thu, 24 Sep 2009 22:43:17 +0000

AverMedia support STILL sucks. The 1-year warranty on the Volar HDTV tuner USB stick is not worth anything because there is simply no one at AverMedia supporting the product. I will never buy their product again.

By: Rick M

Rick M — Sat, 24 May 2008 22:31:26 +0000

I actually talked to Felix and he could not get the AVerTV Bravo PCI-e card to work on my system. After two days of trying to get this card to work I took it out and installed an ATI HD 650 Dual Tuner card. Right out of the box all of it’s features work. Installed in a Mac Pro running Vista Ultimate 64 bit.
Rick

By: Felix

Felix — Thu, 10 Apr 2008 16:50:46 +0000

Dan,
Can you provide me with you contact info and I will work with you directly, you can call our main number and ask for me.
Also, please let me know what product do you have.
Hope that we can solve your problem together.
felix

By: Dan

Dan — Thu, 10 Apr 2008 10:12:39 +0000

Felix, its good you ar proud of your company’s products.

I’ve contacted support.aver.com more than 8 times regarding
my problem, got some stupid answers asking me to re-install and then again re-install drivers. Nobody bothered to even read carefully the problem I described. And when I asked about vista drivers for a product that was purchased only 3 months before I was told Vista will not be supported.

Maybe the products are ok, but your company’s conduct to customers is lousy.

Dan

By: Felix

Felix — Wed, 09 Apr 2008 23:00:11 +0000

Hi there, my name is Felix and I am Product Manager at AVerMedia Technologies, Inc. USA office.

AVerTV Bravo Hybrid PCIe certified by Microsoft for XP and Vista, including 32/64 bit. And we included WHQL/WLP drivers into CD.

If you are experiencing problem, I strongly suggest you to run Windows Update and install all latest drivers for your other components in your system.
And if you still need assistance, please contact our tech support directly. Here is direct link: http://support.aver.com/. When you will contact us please specify problems that you are having, including your system information and what application you are using.
Regards,
Felix
AVerMedia Technologies, Inc. USA office
PS. I am proud of our products and my company is staying behind them.

By: Harry

Harry — Sat, 05 Apr 2008 10:10:51 +0000

I’m too having trouble making AVerTV Bravo Hybrid PCI-Express TV Tuner to work with my x64 bit Windows. I’ve tried both XP/Vista x64, but none of them work. The product said that it supports 32/64-bit, but only works on Win32 .

By: Dan

Dan — Wed, 27 Feb 2008 10:55:39 +0000

AverMedia sucks.
This is a company that does not support its [brand new] own products.
I’ll never again buy an AverMedia product.