More recall woes for Sony

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sony-t5-recall.jpg

Remember the notebook battery recall fiasco that happened last year which affected Sony? Looks like there are more recall woes for the Japanese company, as Sony just announced yesterday that it will be recalling a fair amount of its Sony Cybershot DSC-T5 digital cameras since discovering that certain units may experience peeling and warping of the metal coating located at the bottom of the camera, resulting in a slight cut or scratch to the user’s skin. Sony also announced that they will not only replace the affected part of the Cybershot DSC-T5, the company would also pay for the shipping costs to those who are affected by this recall exercise.

For the uninitiated, the Sony Cybershot DSC-T5 was released back in 2005 as a regular point-and-shoot model. The warping problem is apparently caused by an irregularity in adhesive strength, and currently affects cameras with serial numbers between 3500001 and 3574100. According to Sony spokesman Ryoko Takagi, this recall affects around 284,000 cameras that were sold throughout the United States, along with approximately 66,000 buyers in Japan. Other than that bulk of people, around 30 Japanese customers and several others around the globe reported tiny cuts or scratches while using the DSC-T5.

I wonder how this will affect Sony’s bottomline at the end of the finacial year. Hopefully the recent 60GB PS3 price cut will be able to boost sales, and the upcoming holiday season will be extremely crucial in the current generation of home consoles. It will probably be a drop in the ocean since approximately 350,000 units are being recalled, but the damage from negative PR could eventually cost more than that. I suppose some goodwill could be sown if Sony had replaced the DSC-T5 with a new unit instead of just the affected parts.

Source: News.com

4 reviews or comments

Tony Says: August 3, 2007 at 10:34 am

You see Microsoft? This is how to do it. When you see a device has a design fault don’t cover it up for a year and a half and then tell people you will repair it if it breaks down. Take responsibility and recall the lot of them

Gallery of posts up to 08-03-2007 » Coolest Gadgets Says: August 4, 2007 at 2:33 am

[…] More recall woes for Sony […]

XS-Hawk Says: August 6, 2007 at 8:09 am

Wait,wait,wait hold up…
“currently affects cameras with serial numbers between 3500001 and 3574100″
Am I mis-understanding the term serial number?
I have always thought that a serial number is unique to that particular device… therefore roughly 74,100 cameras should be affected.. but:
“according to Sony spokesman Ryoko Takagi, this recall
affects around 284,000 cameras that were sold throughout
the United States, along with approximately 66,000
buyers in Japan”
so… a little mental gym, and that is about 5 cameras per serial number…

label me cornfused

Edwin Says: August 6, 2007 at 9:10 am

Hi XS-hawk,

http://esupport.sony.com/US/perl/news-item.pl?mdl=DSCT5&news_id=210

Straight from the horse’s mouth regarding the serial number. Perhaps the Sony spokesman got it wrong?

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