Comments on: Dell 2.0 coming soon

By: Neagle

Neagle — Thu, 03 May 2007 18:19:53 +0000

Dell could try to offer great tech support to go along with there product. Oh ya they tried that in the past and chose to outsource. I do think Dell provides a good product but, I also believe that there are better choices on the net available for customized build units that use superior products as well as non-proprietary hardware.

P.S.: I would never buy a Packard-Bell ever again even if I could find one in the US.

By: tecwzrd

tecwzrd — Wed, 02 May 2007 19:01:31 +0000

Going to be a tough sell IMO. I worked for Gateway Computers from 1997-2000 installing computers and setting up the networking for their “Country Stores” and while Gateway had the right idea of having a place for consumers to “look/touch” their products and have a place they could take them to for service they were always plagued by the Best Buy/CompUSA down the street with the “deal” that was typically hundreds cheaper even though Gateways selling point at the time was it’s 3 year warranty.

They also expanded too quickly IMO and ultimately it resulted in having to scrap the whole business model.

Now they are sold in Best Buy at comparable prices with a 1 year warranty or less like most computers.

I like Dell and own a Dell personally so I hope they do well but I also hope they are competitive with the “in store” brands or else they are doomed to fail since most people look at price over performance/reliability.

By: EEJ

EEJ — Wed, 02 May 2007 14:01:40 +0000

Wow, I’m starting to feel like a comment spammer….

I think it would be great if Dell could work out a middle-solution for this.

They will obviously lose their margins if they start building machines to general specifications and filling warehouses with them, but they do need to give people a way to check out their products before purchasing them.

I propose they build demonstration models for retail outlets, so for instance, one each of the different desktop and laptop models they offer, each with different internal components so that people could check out the actual feel of the product, or compare the speeds of different components, and then order one through the store to the desired specifications.

This way, potential Dell customers that were averted by the “no touchy feely” aspect of buying one online would get to check out what they look and feel like in person, but Dell doesn’t have to alter it’s current build process by mass producing computers that people might not potentially buy.

By: Damian

Damian — Wed, 02 May 2007 13:22:12 +0000

Something most people don’t seem to remember is way back in Dell’s infancy, they use to offer their product in store. I was a salesman at CompUSA back in ‘92 and we carried two models of Dell computers. They were both extremely high-priced ($1999,99 and $2999,99) for top-end 386 and 486 systems. Obviously they didn’t move very well since they were being offered right next to low cost Packard-Bell and in house branded Compudyne computers.