Comments on: Review – Infrant ReadyNAS NV+

By: network23

network23 — Tue, 02 Dec 2008 19:22:11 +0000

Steven,

I believe they did, and still do, repair their own units. Being a subsidy of NetGear though, sometimes NetGear support doesn’t have the info to know to forward customers to them. Hopefully they’ll be able to help Drew out.

By: network23

network23 — Tue, 02 Dec 2008 19:19:36 +0000

Drew,
It’s not an excuse, but I regularly see stories like this on the Infrant site — lots of times, Netgear drops the ball in terms of support and they fail to forward the customer to Infrant, who in every case I can remember, have been able to help out.

Please visit Infrant’s forums and post your dilemma there. I would suggest either in the Feedback forum or one of the forums under Support. They really are very nice and I believe they will do what they can to help you out.

By: Steven Vance

Steven Vance — Tue, 02 Dec 2008 19:16:48 +0000

What did Infrant do for out-of-warranty boxes before the company was purchased by/sold to Netgear?

By: Drew M

Drew M — Tue, 02 Dec 2008 18:16:12 +0000

We use 2 3Tb ReadyNAS NV servers at my work. Good luck if one of them goes bad after the warranty expires. Here’s a copy of a tech support email I just received:

[quote]
12/2/2008 1:53:00 AM
Dear Drew,

I understand you have a Ready NAS device that does not power up and is out of warranty. At the present time we do not have a facility that accepts devices for repair from customers. I would advise looking online or locally for a company that may be able to repair NETGEAR Ready NAS devices.

I apologize we could not be of any assistance.

Please have a wonderful day!

Warmest Regards,

Brandon
NETGEAR Customer Care

[/quote]

By: Mark D

Mark D — Tue, 26 Aug 2008 06:12:44 +0000

I have been using the ReadyNAS NV+ for over a year now and highly recommend the Unit. I work in IT and have tried various other units. The ReadyNAS NV+ in my view is the best by a long shot & would be my Pick. I have upgraded the Firmware & Software problem free. I have also installed 2 Printers sucessfully. There are faster units out there for File Transfer across the Gigabyte networks so if Transfer Speed is critical then maybe shop around. There is also great Support Groups & Forums out there that will answer all your queries. Overall I give the ReadyNAS NV+ 9 Out of 10.

By: Tim Koltek - Rusty Bytes

Tim Koltek - Rusty Bytes — Sun, 01 Jun 2008 01:24:31 +0000

I love the ReadyNAS – though there are a few things that would make it better.

The backup app has lots of options from using a usb drive to an ftp site, but it doesn’t appear to have differential backup or the ability to compress then upload. Uploading every file every backup on a TB drive doesn’t make sense.

It would also be great if it supported OTHER Bit Torrent clients as the included is very limited.