Comments on: Zune Screen Cracks

By: PD

PD — Mon, 24 Aug 2009 06:40:04 +0000

Can anyone update me abt the class action suit against MS Zune??

thankx

By: Nathan

Nathan — Wed, 22 Apr 2009 15:30:56 +0000

I have purchased 3 zunes so far and it is definitely a faulty product. The first zune I had purchased from walmart had loose buttons like it was poorly crafted, I returned it and got a second zune and I had it in my pocket and the screen cracked with just my headphones in it. Walmart where I bought it from did not bother to replace it nor Microsoft would either
So bought another zune thinking walmart was just faulty the third zune I bought from amazon.com and the sme thing had happened!! I had charged it before but not excesivley. I had an ipod for 3 years and no problems ever like this happened. I want to be apart of the class action lawsuit against Microsoft.

By: corvita

corvita — Fri, 19 Dec 2008 01:02:28 +0000

I have a 30 gb Zune and the Inner Screen is cracked. I called customer service and was told that this is not a covered part. Please contact me and let me know what I need to do to be added in the class action suit.

By: Alexis W.

Alexis W. — Mon, 17 Nov 2008 12:48:16 +0000

I would also like to be included in this class action lawsuit. I’ve had my zune for about a year in a half now. I have kept my zune in a almost new condition with the help of a zune cover as a matter of fact the original screen cover that says lets get started on it, anyway I woke up this morning and my screen is not cracked but has multiple black lines throughout it. it was not even on the charger last night. as a matter of fact I only put it on the charger as needed. Please contact me and let me know what I need to do to be included in this class action lawsuit. Thank you

By: Richie

Richie — Fri, 10 Oct 2008 02:46:11 +0000

I would also like to be in this because it is a design flaw and is not the fault of the consumer. I like to listen to music while I try to sleep and this morning it worked fine. I tried to use it for its nightly purpose and i turned it on and all i got was the back screen with some marks which looked to be cracks. Now I’m forced to use another zune that I found in my home (brother’s ex-girlfriend left it and didn’t want it). It would be nice for Microsoft, whom I have dealt with quite a bit over the phone for other problems, not zune related. I have referred people to zunes before, if this happens to any of my friends after I had referred them, its just going to give me a bad reputation. I have not yet contacted Microsoft yet, but I will soon.

By: Heber

Heber — Sun, 07 Sep 2008 00:45:44 +0000

I put my zune to charge at night the next morning it was in the exact same position with a broken screen they refused to replace it.

My case number is 107 811 0154

I would like to be included in the class suit