Zune Screen Cracks

by methodshop

Here’s an important tip for Microsoft Zune owners: don’t let your Zune charge overnight!

According to Engadget, Microsoft’s customer support center has received a flood of angry phone calls from Zune owners. For some reason if you let your Zune change for an extended period of time the screen will crack. A recent post on Mac Daily News conjectures that the issue is with the lithium ion battery located directly behind the Zune’s screen. When the battery gets too hot it expands and cracks the screen.


You’d think that Microsoft would consider this issue a major design flaw and offer to replace the cracked screens. So far there hasn’t been an official statement from Microsoft yet and unfortunately cracked screens are not currently covered under the Zune’s warranty. So where does that leave Zune owners with busted screens? They can either wait for Microsoft to address this issue or pull out their wallet and have a 3rd party like iPodMods repair their cracked Zune screen.

With all the screen scratching and battery life complaints about the iPod, it’s nice to see the Zune having a little trouble too.

Be Social: digg story | methodshop


11 reviews or comments

almalax19 Says: February 1, 2007 at 4:06 pm

Maybe this is why they just fired the head of the Zune team at microsoft??

From appleinsider.com

Top Zune exec to pursue other interests

Meanwhile, a senior Microsoft executive who oversaw the launch of Zune plans to leave the company, the Associated Press is reporting.

Bryan Lee, corporate vice president at Microsoft’s entertainment and devices division, will reportedly severe ties with the Redmond-based software giant sometime in the next several weeks in order to “pursue personal interests.”

Lee is a key deputy of Robbie Bach, head of Microsoft’s entertainment and device division. He’ll be replaced by J Allard, one of the early Xbox leaders.

Microsoft still hopes to sell its millionth Zune by the end of June.

michael Says: August 1, 2007 at 10:57 pm

i sent my zune in and it whas fix free and it whas crack so this post is wroung

Paul D Says: March 5, 2008 at 9:59 am

I have logged a complaint with the Better Business Bureau (www.bbb.org) regarding the cracked Zune LCD Screen. The screen is NOT covered under warranty according to Zune Customer support. I urge ALL consumers with cracked Zunes to log this same complaint. Even if your Zune is out of the warranty perion, this is a result of a design flaw, and should be replaced at NO COST to the consumer.

GalexWolf,LLC Says: March 14, 2008 at 8:56 am

I am an attorney with a consumer protection / class action law firm in North Brunswick, NJ.

My firm is currently investigating consumer complaints concerning the cracking or breaking of the internal LCD screen of the Microsoft Zune during normal use.

If you or someone you know has experienced this problem, or have information you believe could be helpful, you may be eligible to join our investigation. Please call Jon of Galex Wolf, LLC at (732) 257-0550 or e-mail your name, contact information, and circumstances to [email protected]. For more information, you can also visit http://www.galexwolf.com/sub/microsoft-zune-galex-wolf.jsp

Thank you.

Arthur Elliott Says: May 20, 2008 at 3:25 pm

I bought the 80g Zune for my daughter one month ago and during the charging period her screen cracked, so i want to be named in the class action lawsuit. please contact me via e-mail as soon as you get started.

Heber Says: September 6, 2008 at 5:45 pm

I put my zune to charge at night the next morning it was in the exact same position with a broken screen they refused to replace it.

My case number is 107 811 0154

I would like to be included in the class suit

Richie Says: October 9, 2008 at 7:46 pm

I would also like to be in this because it is a design flaw and is not the fault of the consumer. I like to listen to music while I try to sleep and this morning it worked fine. I tried to use it for its nightly purpose and i turned it on and all i got was the back screen with some marks which looked to be cracks. Now I’m forced to use another zune that I found in my home (brother’s ex-girlfriend left it and didn’t want it). It would be nice for Microsoft, whom I have dealt with quite a bit over the phone for other problems, not zune related. I have referred people to zunes before, if this happens to any of my friends after I had referred them, its just going to give me a bad reputation. I have not yet contacted Microsoft yet, but I will soon.

Alexis W. Says: November 17, 2008 at 5:48 am

I would also like to be included in this class action lawsuit. I’ve had my zune for about a year in a half now. I have kept my zune in a almost new condition with the help of a zune cover as a matter of fact the original screen cover that says lets get started on it, anyway I woke up this morning and my screen is not cracked but has multiple black lines throughout it. it was not even on the charger last night. as a matter of fact I only put it on the charger as needed. Please contact me and let me know what I need to do to be included in this class action lawsuit. Thank you

corvita Says: December 18, 2008 at 6:02 pm

I have a 30 gb Zune and the Inner Screen is cracked. I called customer service and was told that this is not a covered part. Please contact me and let me know what I need to do to be added in the class action suit.

Nathan Says: April 22, 2009 at 8:30 am

I have purchased 3 zunes so far and it is definitely a faulty product. The first zune I had purchased from walmart had loose buttons like it was poorly crafted, I returned it and got a second zune and I had it in my pocket and the screen cracked with just my headphones in it. Walmart where I bought it from did not bother to replace it nor Microsoft would either
So bought another zune thinking walmart was just faulty the third zune I bought from amazon.com and the sme thing had happened!! I had charged it before but not excesivley. I had an ipod for 3 years and no problems ever like this happened. I want to be apart of the class action lawsuit against Microsoft.

PD Says: August 23, 2009 at 11:40 pm

Can anyone update me abt the class action suit against MS Zune??

thankx

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