The web site now exists, but does not have the functionallity that was promised. You can update your phone number list (since they have been unable to make this work for me in the past, I haven’t tried it), but you can’t look at your account, see how many minutes you’ve used and how many are left.

SO things have improved, and I’m happy with my phone. But it took a good deal of complaining to Jitterbug to get things fixed.

Nope. Nobody contacted me before the phone was shipped,
there are no numbers stored on it. No problem, the manual
tells how to store numbers.

Nope, Jitterbug, in its infinite wisdom, has disabled that
function. I can’t do it myself. So I can call the Jitterbug
operator, or contact user support to get numbers stored on my phone.

Fine, I call the Operator, and give her the numbers. She says to
leave the phone on for 48 hours, and they’ll show up.

Nope. Nothing. At this point user support has told me multiple times
that the numbers have been sent but nothing has ever arrived. So I
can’t use the phone’s internal phone book. Jitterbug says that
they broke the “store numbers” function because they refresh the
stored numbers periodically, so anything I entered would be wiped
out. But they seem to be unable to send numbers to my phone. Isn’t
this a very fundamental capability of a mobile phone?

Oh yeah…the promotional material says that there will be a website
by “early 2007″ where you can view your account details, give it
numbers to send to your phone, etc, etc. It’s the last week of
March, and no such thing exists.